SADDLE TRIAL POLICY

The saddle experts at Saddlers Row know that a properly fitting saddle is essential for you and your horse. This is why we have a trial policy in place to allow you to find the perfect fit.

Once your saddle is purchased, the trail policy corresponding to the saddle you have selected will be emailed to you. Please sign and email the policy back to Saddlers Row. The saddle will not be shipped to you until the signed form is received.

CONSIGNMENT SADDLE POLICY

You will have a 7 day trial period from date received to evaluate the fit of the saddle. If you are not satisfied with the fit of the saddle, please contact the store within the trial period and ship the saddle back, via UPS or FedEx Insured. After 7 days, if we have not been contacted, the saddle is considered a final sale.

Please follow these directions during the saddle trial:

• You may girth the saddle and ride.
• Ensure that the billet guards, if any, cover the girth buckles.
• Please do not oil or clean the saddle while on trial.
• Keep the saddle covered and protected at all times. Please do not leave it in the barn or your vehicle.

Saddles returned with excessive wear are subject to usage surcharges. Excessive wear includes, but is not limited to, rubs on the flaps, scratches in the leather, dings or cuts in the pommel or cantle. Decision of the management is final.

All consignment saddles taken on trial must be paid for in full by credit card or check.  Saddles returned that have met the above criteria will be credited in full by the original method of payment.  In the case of a saddle purchased with a check, ten business days must elapse before a refund check can be issued.

Please be aware that there will be a $50 restocking/cleaning fee assessed per new/demo saddle returned after trial. This will be deducted from the return saddle refund.

NEW SADDLE POLICY

You will have a 7 day trial period to evaluate the fit of the saddle. If you are not satisfied with the fit, you must contact the store within the 7 day trial period and ship the saddle back. Please follow these directives during the saddle trail:

• You may girth the saddle and ride very lightly. Please limit your ride to a maximum of 10 minutes.
• Wrap you stirrup leathers in a soft material, such as a tube sock, saran wrap, or nylon knee-hi’s. Please do not use Vetwrap or any other abrasive material.
• Wear short riding boots. Please do not wear chaps, half chaps, or tall boots.
• Ensure the billet guards cover the girth buckles. Please do not put the leather through the keepers and use a soft material to contain them.
• Please do not oil or clean the saddle.
• Keep the saddle covered and protected at all times. Please do not leave it in the barn or your vehicle. 

Saddles returned with excessive wear are subject to usage surcharges. Excessive wear is defined as no longer looking new, including, but not limited to rubs on the flaps, scratches in the leather, dings, or cuts in the pommel or cantle. 

Any saddle returned with excessive wear as determined by the management will automatically be assessed a minimum surcharge of 10% of the saddle value. The decision of the management is final.

All New saddles must be paid for in full. Saddles returned that have met the above criteria will be credited in full by the original method of payment.