How do I return or exchange an item?
We will happily accept returns of merchandise within 30 days of purchase for a full refund, less the cost of shipping. Orders that were processed with free shipping will be refunded minus a $9.95 shipping fee. Exchanges will be charged a $9.95 shipping fee. Sale items are sold as is with no returns or exchanges. The returned merchandise must, of course, be in new condition with its original packaging. Please note that we have special requirements with regard to the trial and sales of new and used saddles (see Saddle Trial Policies). Please email firstname.lastname@example.org for further assistance with returns.